Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you'll find answers to the most common questions about our streetwear brand, including information about our products, shipping, returns, and more. If you have any additional questions, feel free to reach out to our customer service team.

1. What is your brand’s mission?

 Relaunched in 2025, we purchased Chaotic Customs Sydney after the previous owner closed down. We have added a while range of new products (uploading daily) and have changed wholesale suppliers to bring you even better quality Tshirts, hoodies and Oversized Fits.  Our collections are designed to cater to a diverse range of body types, offering sizes up to 7XL to ensure that everyone can find their perfect fit. Torque Threads we believe that you should wear your passion!

2. What types of clothing do you offer?

We offer a wide range of streetwear items including t-shirts, hoodies, sweatshirts, (winter only), and accessories. Our collections often feature bold graphics and unique designs that are inspired by JDM and ADM Car Scene Culture.

3. How do I determine my size?

We recommend checking our sizing chart, which is available on each product page. If you’re between sizes or unsure, consider sizing up for a looser fit or down for a more fitted look.

4. What is your return policy?

We offer a hassle-free return policy! If you're not satisfied with your purchase, you can initiate a return within 5 days of receiving your order. Items must be unworn, unwashed, and in their original condition. Please visit our Returns page for more details on how to process a return.

5. Do you ship internationally?

Yes! We currently offer international shipping to select countries. Rates and delivery times may vary based on your location. Please check our Shipping Policy for more information.

6. How long will it take to receive my order?

We print all our shirts In House, to order. We print on Wednesdays and Fridays every week, so we will ship your order on the closest wednesday or friday to when youve ordered! Once shipped, delivery times vary based on your location and the shipping method selected at checkout. You’ll receive a tracking number via email once your order is on its way!

7. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They make the perfect gift for those who love streetwear but want to choose their own styles!

8. How do I care for my clothing?

To ensure the longevity of your clothing, we recommend washing in cold water and hanging in the sun, should you use a tumble dryer, do so INSIDE OUT and on LOW HEAT. Please refer to the care label on each garment for specific instructions.

9. Can you custom draw my car?

Yes, simply search for "Custom Drawn Car Hoodie" and pay the additional $10 and we will draw your car and print it onto whatever garment you require.

10. How can I stay updated on new releases and promotions?

Be sure to follow us on our social media platforms and sign up for our newsletter! Subscribers get exclusive updates on new arrivals, sales, and special promotions.

11. What if I received a damaged or incorrect item?

We apologize for any inconvenience! Please contact our customer service team within 48 hours of receiving your order, and we’ll assist you in resolving the issue.

12. Do you have a physical store?

Currently, we operate primarily online. However, we occasionally pop-up at events or collaborate with other retailers. Follow us on social media to stay updated on any upcoming events!

13. Can I change or cancel my order after I’ve placed it?

Once an order is placed, we cannot guarantee changes or cancellations due to our quick processing times. Please contact us immediately if you need to make any changes, and we'll do our best to accommodate your request.

14. How can I contact customer service?

You can reach our customer service team through the Contact Us page on our website, or by emailing us directly at tsales@torquethreads.com.au. We're here to help!

15. Do you have an ABN

Yes, we do - 75 686 019 008

Thank you for supporting our Torque Threads Streetwear! If you have any other questions, feel free to reach out. Happy shopping!